We are passionate about music. We are staffed with local musicians who care about the gear as much as you do. Our crew lives and breathes music. We are located in the heart of the Brooklyn music scene since 2006. Proaudiostar is New York City's go to spot and its largest independent dealer. Yet we still know customers by their first name and that’s why they keep coming back. If you haven’t shopped with us give it a try and you will see why.
ProAudioStar ships the majority of orders from Winchester, VA.
We pride ourselves in maintaining quick ship times to our customers.
We provide free shipping on most items via FedEx to the contiguous 48 United States. Items valued at over $500 will require a signature for delivery.
Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. ProAudioStar will apply an online sales tax at checkout with any applicable tax rates required by the state to which the order is being delivered. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.
We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. ProAudioStar must be notified of all shipping damage within 24 hours of delivery. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. ProAudioStar reserves the right to charge up to a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. The ship cost we paid FedEx to ship your item will be deducted as well.
We will exchange a defective unit for the same unit within the 30-day period. After that period, you will have to work directly with the manufacturer for warranty service.
Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (I.e. earphones, headphones, microphones, instrument mouthpieces, harmonicas or other items that you wouldn't want to purchase if someone else had previously used them). Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Please contact us at the email or phone number below with your order number and a brief overview of the issue at hand for a Return Merchandise Authorization. ProAudioStar will not be held responsible for returns or shipments sent without an RMA number.
Email : [email protected]
Phone : 888-890-6222