Store Policies

A Friendly Return Policy

We truly do try to be fair.  If the returning unit is securely packed for shipping, all original packaging and contents are returned, and the unit shows no sign of wear or damage, we rarely charge the full 15% restocking fee.

We understand that many times before you purchase you have not even touched the gear and that sometimes you just bought it from a recommendation or from what you read online.  If you simply don’t like the unit, be honest and we will work with you. We value your business and hope to have you as a customer for many years.  Most of the time, when you simply take a store credit or exchange, we do not charge a restocking fee.

Almost any product can be returned with in 30 days. Items that cannot be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them).  Also, items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable.  We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.  Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it.

All exchanges must be pre-paid, returned in original packaging, blank warranty cards, manuals and show no signs of wear or damage. If the product is not in the same condition as when you originally received, it you may be subject to a minimum 15% restocking fee.

Shipping and handling costs are non-refundable, including reasonable ship costs calculated into free shipping best offer prices.    

Please contact us for a Return Material Authorization (RMA) number and instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier.

Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.

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