We are really quick with our email support. You are guaranteed a response within one business day. But, most of the time if you e-mail us during the day you’ll get a response in a couple of hours - or sooner if Dan and his crew has had their coffee.
Before e-mailing us for a tracking number please login to your account and check for yourself. Also, please only e-mail us about what “B-Stock” is after you have read this.
Dan answers most of your emails. He knows his gear. And he is ready to help.
Can't read or write? Hate e-mails? Need an immediate answer? Lonely and need someone to talk to? Sure... go ahead and call us; we have our crew standing by to help.
Toll Free(888) 890-6222
Phone Support Hours
You can also use the Live Chat down in the lower right of your browser window. Just click where it says "Hook-Up Deals" to begin the conversation.
About UsProAudioStar is located in the heart of Brooklyn’s music scene, surrounded by artist lofts, music venues, studios, and practice spaces. Our warehouse is stocked with all the pro audio and DJ gear you need to create awesome live performances, produce your next record, or just practice your skills.
Customers love us for our low prices, quick service and our "musician friendly" attitude. We have created a unique no frills retail experience that ensures you get the best price possible. We look forward to your next order. Be sure to browse our website, give us a call, or even come check out our warehouse in Brooklyn.
We are located at 217 Russell St., Brooklyn, NY 11222
WAREHOUSE HOURS: M-F 9am - 6pm
Get driving directions: http://goo.gl/maps/LoITd
What is "B-Stock"
B Stock/Refurbished can be a demo unit, display unit, or a customer return that is under warranty and must pass an extensive inspection that tests to make sure every aspect is fully functioning. In many cases the inspection B Stock units must pass is even more demanding than standard quality control brand new units go through. We get great discounts on B Stock and then pass on the savings to you!
We provide free shipping via UPS Ground to the contiguous 48 United States, on most items. Items valued at over $200 will require a signature for delivery.
Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. ProAudioStar is not responsible for any taxes outside of NY and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.
We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packing is tarnished. A 10% re-stock is more likely if the unit comes back in mint condition. The ship cost we paid UPS to ship your item will be deducted as well. In some cases restock fee's and ship costs can be applied as a store credit.
We will exchange a defective unit for the same unit within the 30-day period. If your purchase is incompatible with your setup, or you simply do not like your purchase, we will exchange for an alternative item or store credit, less shipping fees (including those which may have been incurred on “free shipping” items).
Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Shipping and handling costs are non-refundable, including a reasonable ship cost calculated into free US shipping best offer prices.
Please contact us for our Return Form and return ship instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier. Any return sent back with out contacting us and completing a return form will NOT be processed.
Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.
Q: If you take lower offers on all your products, then why don't you just list them at the lower price to begin with?
A: All our prices are at MAP (Minimum Advertised Price). We can not list our items on our site below MAP, however we can accept offers that are below the MAP price.
Q: Why do you have to list at MAP?
A: The reason we must list at MAP is because we are an Authorized Dealer, which means we buy factory direct and you get a warranty, a valid serial number, and a great return policy.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What is B Stock/Refurbished?
A: B Stock/Refurbished can be a demo unit, display unit, or a customer return that is under warranty and must pass an extensive inspection that tests to make sure every aspect is fully functioning. In many cases the inspection B Stock units must pass is even more demanding than standard quality control brand new units go through. We get great discounts on B Stock and then pass on the savings to you!
Q: Why should I buy from ProAudioStar?
A: 1.) We have excellent tech support that actually answers the phone. 2.) We have a great return policy. 3.) We will help you from beginning to end to ensure that you are happy with your shopping experience. 4.) The more you buy from ProAudioStar, the more you save!
Q: How can use my Newsletter coupon code.
A: The newsletter coupon code is good for 10% all new items over $50
Ways to Save
We offer lots of different ways for you to save money on your gear purchases. By helping us to improve and promote ProAudioStar you will be able to take advantage of special discounts. We hope that you will decide to make ProAudioStar the first place you go online to buy your gear. If you help out by doing the things listed below we will upgrade your account to see special pricing on all items automatically when you log-in to our site.
Link to us from your website/blog.
If you run a website we would love for you to link to our website. It can be as easy as just a direct link to our homepage, or links to specific product pages. If you have a blog, make a post about your purchase from us and link to the product page of the item you bought. Please call au and ask for our webmaster, Dillon, if you need assistance.
For people who run popular music/gear related websites, please contact for special arrangements, we may be interested in advertising with you.
Following Us on Twitter/Facebook and retweeting/sharing our posts.
If we see that you are helping to promote us on social media website's like Twitter, Facebook, even Youtube and Myspace we would love to hook you up with a special account. Be sure to follow us and friend us so we can see that you are actively promoting. Give us a call, or email, and show us how you've been promoting us.
Leaving thoughtful product reviews.
If you leave a few thoughtful product reviews that will help other customers to decide on what to buy, that is a great way to get special account status. We will be able to see all the reviews you have written, we will ether contact you directly, or you can email/call us and show us the reviews that you have left.
Write for our blog.
It is important that our blog provides great informative, interesting, and fun content for our customers. If you submit an article to us and we publish it to our blog, we would love to hook you up with great pricing. Good content for articles include: product reviews, how-to's, describing your production set-up, etc. Anything music or gear related content is great as long as it will appeal to our customers. If you are interested in writing for our blog give us a call and run by your content ideas first.
The added benefit of writing for our blog is that we will include a short bio and a link to your website on your article which will help to promote yourself to all our readers.
Perhaps you decide that you love writing and want to publish more then a few articles to our blog. Read more about becoming a staff writer for our blog here.
Getting featured in our customer showcase.
We feature bands and musicians who buy from us on our site. Please contact us if you are interested in being showcased. A showcase involved us interviewing you on how you use gear and make your music. Having good video content available is also a plus. This is a great way of giving your work exposure. If you are local, we may even want to come to your practice space/studio and get more up close and personal about your art. If you work with us in this way to create some great content for our site you will get a special account.
If you have done some of the things listed above or want to get more information please call us now. 888-890-6222
We truly do try to be fair. If the returning unit is securely packed for shipping, all original packaging and contents are returned, and the unit shows no sign of wear or damage, we rarely charge the full 15% restocking fee.
We understand that many times before you purchase you have not even touched the gear and that sometimes you just bought it from a recommendation or from what you read online. If you simply don’t like the unit, be honest and we will work with you. We value your business and hope to have you as a customer for many years. Most of the time, when you simply take a store credit or exchange, we do not charge a restocking fee.
Almost any product can be returned with in 30 days. Items that cannot be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them). Also, items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order. Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it.
All exchanges must be pre-paid, returned in original packaging, blank warranty cards, manuals and show no signs of wear or damage. If the product is not in the same condition as when you originally received, it you may be subject to a minimum 15% restocking fee.
Shipping and handling costs are non-refundable, including reasonable ship costs calculated into free shipping best offer prices.
Please contact us for a Return Material Authorization (RMA) number and instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier.
Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.